Support

A wall covered with Arabic calligraphy or script, with a small table or counter in front of it holding a traditional incense burner or holder.

How can we help?

Use the form for an app problem or a correction to content. For general feedback and suggestions, visit Contact.

Before you send

Update ShiaNūr from the App Store or Google Play, then reopen the app. Store release notes show the latest changes.

  • Prayer times: check your selected location, timezone and calculation settings.

  • Reminders: check notification permission and your device’s Focus or battery settings.

  • Offline audio: download the recitation while connected and confirm the download is available before going offline.

Technical support

Please include your device model, operating system, app version, the steps you took and what happened. A screenshot can help. Do not include passwords or verification codes.

Content corrections

Include the section, title, language, exact passage and a source reference where possible. For Qur’an corrections, add the surah and verse. Reports are reviewed carefully before changes are made.

Contact and response time

Email support@shianur.com. We aim to respond within 3 business days.

More help

Frequently asked questions · Account deletion · Privacy Policy · Sources & Methodology